Organizations have multiple objectives. In public organizations, the search for legitimacy often clashes with the search for functionality. This is mainly because rewards are geared around form and not function. In this video, Matt Andrews, talks about how you can get both legitimacy and functionality at the same time. You can watch the video below or on YouTube.
If you are interested in learning more, read It’s All About MeE: Using Structured Experiential Learning (‘e’) to Crawl the Design Space, Looking Like a State: Techniques of Persistent Failure in State Capability for Implementation and Escaping Capability Traps through Problem Driven Iterative Adaptation (PDIA).