Guest blog written by Susana Cordeiro Guerra Why is it that, despite the abundant resources invested and the largely favorable macroeconomic conditions that have prevailed until recently, middle-income countries have been unable to systematically deliver quality basic services, such as education and safety, to their citizens? Despite a wide variety of attempts to improve these crucial…Continue Reading Finding the Fringes of Formality: Organizational Capability in Street-Level Bureaucracies in Brazil