Solving complex problems usually requires engaging in difficult conversations. In conversation with Building State Capability, Harvard Kennedy School Professor Robert Wilkinson shares insights on how to manage challenging interactions effectively. Instead of focusing on advocacy, which is forcing information and arguments at others, Wilkinson highlights the power of inquiry, genuine listening, and empathy.
Through thought provoking examples, including his work with the World Wildlife Fund (WWF) in the run up to the Paris climate talks and a colleague’s experience implementing vaccine campaigns in Nigeria, Wilkinson illustrates how this approach can transform seemingly intractable situations. By seeking to understand others’ perspectives employing curiosity and active listening, practitioners can build trust and the mutual understanding needed to have meaningful influence in an organization. This process allows individuals to craft messages that resonate with their audience’s needs and concerns, rather than pushing a unilateral agenda.
This podcast offers several key lessons for practitioners:
- The value of listening rather than waiting for an opportunity to speak
- The power of empathy in building understanding and trust
- The importance of choosing an appropriate messenger for different audiences
- The effectiveness of using inquiry rather than advocacy when trying to influence others
Listen to the podcast episode on managing difficult conversations.
If you enjoyed this podcast, you can listen to more BSC podcasts.