Transformative change in complex systems requires a flexible and iterative approach of people with different skills, ideas, and authority to work together.
Project Team
Matt Andrews, Salimah Samji, Mannat Singh (2024), Catalina Reyes (2024), Marietou Diallo (2025)
May 2024 – Present
BSC developed a custom PDIA action-learning program for Wyoming.
The program aims to expand the use of the PDIA approach and build the capability of key stakeholders in Wyoming to better understand fiscal systems and address challenges related to economic growth.
Cohort 3: October – December 2025
In October 2025, we began to work with a third cohort of 12 participants across 3 teams in the Understanding Fiscal Systems program kickoff in Cheyenne. Over the period of six weeks, the teams made concrete progress turning complex tax and budget issues into clear, citizen-friendly stories to influence public understanding. They prototyped, tested, and refined early versions of their communication products, using feedback from key authorizers and stakeholders to strengthen their work. The teams also deepened their understanding of Wyoming’s revenue system and the political context shaping it.
Cohort 2: September – December 2024
In September 2024, we worked with a second cohort of 22 participants across 3 multi disciplinary teams in the PDIA program kickoff in Laramie. They constructed and deconstructed complex problems, and found entry points to take action. While doing so, they learnt the importance of engaging with diverse stakeholders, gaining authorization, and iterating throughout the process to keep moving forward.
The teams worked on the following problems:
- Attracting and retaining talent
- Disconnect between the cost of services and the willingness to pay
- Housing affordability, availability, and development
Cohort 1: May – August 2024
In May 2024, 16 participants across 4 multi disciplinary teams participated in the PDIA program kickoff in Casper. Over the period of sixteen weeks, the teams developed a deep understanding of their problem by collecting data, connected with new voices, identified needs, and listened to diverse perspectives. This allowed them to discover sub-causes that were not obvious and gain new insights on their problem. During the action learning phase of the program, the teams took small steps, iterated, and fostered continuous learning. Documenting and celebrating their small wins helped keep the teams motivated.
The teams worked on the following problems:
- Improving behavioral health
- Addressing business sustainability in Star Valley
- Lack of access to revenue
Participant Testimonials
“Complex problems can feel overwhelming, but breaking them into smaller steps makes them more manageable. Progress is iterative, not linear.”
“I gained a great deal of trust and respect with my team members, and others who I would not otherwise have engaged.”
“I want to use the PDIA process in everything! I’ve made improvements to some of our processes at work and we’ve seen efficiencies which increases our capacity for other things we’ve been struggling with.”
Program Photos
